Refund Policy

A legal disclaimer

Thank you for shopping at [House of Kali's], operated by [House of Kali's]

We strive to ensure you are completely satisfied with your purchase. Please read this policy carefully to understand your rights and our obligations regarding returns and refunds.

1. Digital Products & Services

Due to the nature of digital goods, which can be duplicated, we generally do not offer refunds or returns on digital products (e.g., software, eBooks, digital downloads, online courses, subscription services) once the download or access is provided.
Exceptions may be made at our sole discretion in the following cases:
- The digital product is defective, corrupted, or different from what was described on the product page.
- You were charged incorrectly or multiple times for the same product.
- You have not downloaded or accessed the product and request a cancellation within [e.g., 24 hours] of purchase.

2. Physical Products

Eligibility Criteria:
To be eligible for a return and refund, your item must be:

Unused and in the same condition that you received it.
In its original packaging with all tags attached.
Accompanied by the original proof of purchase (receipt or order number).

Timeframe:
You have [[Number] days (e.g., 30 days)] from the date of receipt to request a return.

Process:

To initiate a return, please contact us at [Your Customer Service Email] with your order number and reason for return.
We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Returns without an RMA will not be accepted.
Ship the item to the address we provide. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

Refunds (Once Received and Inspected):

After we receive and inspect the returned item, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [[Number] days (e.g., 5-10 business days)].
Please note: Shipping and handling costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.

3. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective item for the same one, please contact us at [support@shopkali.org] with your order number and details about the product you would like to be exchanged.

4. Sale & Clearance Items

Only regular-priced items may be refunded. Sale, discount, or clearance items are final sale and cannot be refunded or exchanged.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check your bank account again.
Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [support@shopkali.org].

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [Your Customer Service Email] with photos/video of the product and its packaging. We will work with you to arrange a replacement or refund and provide a prepaid return label if necessary.

7. Subscription Services

For subscription-based services (e.g., monthly boxes, SaaS software):

You may cancel your subscription at any time. Cancellation will stop future charges.
Refunds for the current billing period are issued only if the cancellation request is made within [e.g., the first 3 days] of the billing cycle and the service has not been substantially used.